Here’s the revised Refund Policy for Balaji Ratan Rudraksh, as per your request:

Refund Policy

Effective Date: September 8, 2024

At Balaji Ratan Rudraksh, we strive to ensure that our customers are satisfied with their purchases. If you encounter any issues with the items received, please review our refund policy below.

1-Day Refund Policy

We have a 1-day refund policy, which means you have 1 day after receiving your item to request a refund.

Important Points About Our Refund Policy

• No refunds will be accepted for size issues, quality concerns, or personal preferences. We publish sizes of our products in the product description, so please check them carefully before making a purchase.
• Refunds will only be issued after inspection.
• Unboxing video is mandatory to initiate a refund.
• We do not offer refunds for products ordered by mistake or different products mistakenly ordered.

Eligible Cases for Refund

Our 1-day refund policy is applicable only to the following cases:

• Wrong item received: This must be verified via an unboxing video.
• Defective or damaged item received: This must be verified via an unboxing video.

Non-Eligible Cases for Refund

The following cases are NOT covered under our 1-day refund policy:

• Any item that has been damaged or washed by the customer.
• Any item not sent in its original packaging, including the original box and inserts.
• Any item not in its original condition.

To be eligible for a refund, your item must be in the same condition that you received it—unworn, unused, with inserts, and in its original packaging.

Refund Process

• Based on the unboxing video and pictures shared by the customer, our team will decide whether a refund is warranted. The decision of our team is final.
• In case of prepaid orders, if the customer is unavailable or delivery could not be made successfully by our courier partners, refunds will be issued to the in-store wallet after deducting shipping fees.
• We are not responsible if the customer overpays to the courier person without checking the COD amount on the bill.
• If the customer contacts us after the 1-day refund policy has lapsed, Balaji Ratan Rudraksh will not entertain such requests.

Refund Method

Approved refunds will only be credited to your in-store wallet as a discount code or gift card that can be used on Balaji Ratan Rudraksh for your next order. No refunds will be issued to UPI IDs or bank accounts.

How to Start a Return/Refund:

1. Enter your order number and phone/email [here] (link to return page).
2. Choose the option to return your item.
3. Include your order number, photos, and videos of the damaged product along with any relevant comments.
4. If your order is eligible for a return, we will initiate a return courier request.
5. Once the product is returned and inspected, if approved, you will receive a discount code or gift card in your in-store wallet.

If a courier partner is not available for return pickup from your location, you may need to courier the product back to us. The refund will be issued once we receive and inspect the product.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and correct it.

Exceptions / Non-Returnable Items

Certain items cannot be returned or refunded. No refunds will be issued for our premium range products, though we offer free 6-month replacements on our premium range. If you have any concerns about your specific product, please contact us for clarification.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you will receive a discount code or gift card in your in-store wallet for your next order.

If more than 15 business days have passed since your refund was approved, please contact us via WhatsApp: +919412447777.